When it comes to dealing with flight delays and cancellations, it is important to understand the obligations of the airlines. In the United States, airlines are generally not obligated to provide compensation to passengers for these disruptions. According to the U.S. Department of Transportation, airlines are only required to refund the ticket price and fees if they cancel a flight or make a significant change to the flight, regardless of the reason. However, the definition of a significant change is not clearly defined, and it is based on factors like the length of the delay and the specific circumstances.
Changes in Airline Compensation Policies
Starting October 28th, airlines will have to promptly and automatically pay refunds to customers for delays that meet the criteria set by the Biden administration. This rule defines a significant change as a delay of three hours for domestic flights and six hours for international flights. Airlines have varying compensation policies for delays and cancellations, as outlined by a Transportation Department dashboard. While all airlines commit to rebooking passengers on the same airline for free and providing a free meal for delays longer than three hours, none offer cash compensation for delays of three hours or more.
Passengers flying to and from Europe generally have more rights when it comes to compensation for flight delays and cancellations due to European Union law. International rules may provide more protection for passengers in certain situations, experts said.
To minimize the impact of flight disruptions and better cope with delays or cancellations, experts recommend a few strategies:
– Book the first flight of the day to reduce the likelihood of delays.
– Avoid connecting flights when possible to lower the risk of disruption.
– Leave ample time for layovers if you have a connecting flight.
– Build in a buffer day at your destination to avoid missing important events.
– Travel on less busy days like Tuesday or Wednesday to reduce the chances of delays.
– Pack smartly with essentials like a change of clothes, snacks, and valuables in your carry-on.
– Multitask while waiting by calling customer support and speaking with an airline representative simultaneously.
While airlines may not always provide compensation for flight delays and cancellations, passengers can take proactive steps to minimize the impact of these disruptions. By understanding airline policies, knowing their rights as passengers, and following the tips provided by experts, travelers can reduce the stress and cost associated with unexpected changes to their travel plans.